A regional property and casualty insurer modernized a decades-old claims system with a dedicated Javixor team, cutting processing time in half without a single audit exception.
Slow claims processing directly affects policyholder retention and satisfaction scores, and manual regulatory reporting carried ongoing risk of error. The insurer was also paying to maintain infrastructure its original vendor no longer supported.
Rebuilt the core claims engine on modern infrastructure, integrated with the existing policy admin system via a new API layer.
Weeks 1-20Automated adjudication for straightforward claims, cutting manual review to the cases that genuinely needed it.
Weeks 12-28Replaced the manual quarterly reporting process with an automated, auditable reporting pipeline.
Weeks 24-36Ten months after kickoff, the insurer was resolving claims in less than half the time, with a regulatory reporting process that passed its next audit clean.
Average claim resolution time dropped from two to three weeks down to under ten days.
The new API layer between claims and policy admin eliminated most re-keying of the same data.
The automated reporting pipeline passed its first full regulatory audit with zero exceptions.
Our adjudicators used to spend most of their day on data entry instead of actual claims decisions. Javixor fixed that, and our next regulatory audit came back with zero exceptions.
VP of Claims Technology
Regional P&C Insurer
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